Apply insurance industry knowledge to vehicle loss assessment Evidence Guide

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Evidence Guide: AURVNA4004 - Apply insurance industry knowledge to vehicle loss assessment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

AURVNA4004 - Apply insurance industry knowledge to vehicle loss assessment

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and apply an understanding of the insurance industry

Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures
Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work
Insurance industry terminology and vocabulary are used in the correct context
Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices
Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied

Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures

Completed
Date:

Teacher:

Evidence:

Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work

Completed
Date:

Teacher:

Evidence:

Insurance industry terminology and vocabulary are used in the correct context

Completed
Date:

Teacher:

Evidence:

Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices

Completed
Date:

Teacher:

Evidence:

Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied

Completed
Date:

Teacher:

Evidence:

Develop and apply an understanding of government Acts and regulations relevant to the insurance industry

Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are determined and complied with
Reporting requirements and procedures are identified
Requirements under privacy law are identified, clarified where necessary, and complied with

Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are determined and complied with

Completed
Date:

Teacher:

Evidence:

Reporting requirements and procedures are identified

Completed
Date:

Teacher:

Evidence:

Requirements under privacy law are identified, clarified where necessary, and complied with

Completed
Date:

Teacher:

Evidence:

Develop and apply an understanding of loss assessment processes

Knowledge of loss assessment processes, procedures and policy is applied
Condition of vehicle compared to incident description is analysed to determine incident-related damage
Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied
Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards

Knowledge of loss assessment processes, procedures and policy is applied

Completed
Date:

Teacher:

Evidence:

Condition of vehicle compared to incident description is analysed to determine incident-related damage

Completed
Date:

Teacher:

Evidence:

Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied

Completed
Date:

Teacher:

Evidence:

Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge. A person who demonstrates competency in this unit must be able to: use insurance industry terminology and vocabulary in the correct context understand and comply with insurance industry principles, obligations and compliance requirements identify relevant reporting requirements apply loss assessment processes, procedures and policies determine incident-related damage write reports, including vehicle assessment reports and Written-Off Vehicles Register (WOVR) determine accuracy of vehicle damage estimate.
Context of, and specific resources for assessment	Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting. Assessment is to occur: using standard workplace practices and procedures following safety requirements applying environmental constraints. Assessment is to comply with relevant: regulatory requirements Australian standards industry codes of practice. The following resources must be made available for the assessment of this unit: a range of motor vehicles with both minor and extensive damage relevant documentation, including manufacturer specifications and costs, workshop and body repair manuals, estimate documentation, incident description and repair order relevant information (e.g. staff numbers and availability, cost parameters, and external contractor information) relevant tools and equipment repair job details Repair Times manuals.
Method of assessment	Assessment must satisfy the endorsed Assessment Guidelines of this Training Package. Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge. Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application. Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients. Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

technical skills to compare condition of vehicle to incident description and analyse outcomes to determine incident-related damage

communication skills to:

use insurance industry terminology and vocabulary

engage with repairers and specialist providers

literacy skills to:

apply loss assessment processes, procedures and policies

interpret and apply statutory insurance industry principles, obligations and compliance requirements

use common industry terminology

understand broad insurance industry structure, functions and relationships

apply organisation-specific policies, procedures and processes

write reports and fill out templates and proformas

numeracy skills to:

interpret technical measurements

determine accuracy of vehicle damage estimate

problem-solving skills to clarify policy and privacy law discrepancies

technology skills to use communication devices and computerised equipment to access insurance industry information

Required knowledge

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

methods of sourcing current retail costs of vehicles and vehicle components and materials

vehicle inspection and damage assessment procedures and methodologies, including repair set-ups and dismantling procedures

current assessing and quoting methodologies

relevant automotive websites to locate current best practice and future trends information

general insurance industry knowledge, including relevant sections of:

Competition and Consumer Act

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

privacy law

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to vehicle loss assessment, including:

environmental regulations

legislation

Workplace Health and Safety (WHS) Act

workplace processes, policies and procedures relating to vehicle loss assessment and reporting requirements

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Terminology and vocabulary must include:	agreed value assessments certificates of insurance claims depreciation excess indemnity market value misrepresentation mitigation no claim: bonus discount rating non-disclosure policy book pool of funds premium pre-accident condition product disclosure statement (PDS) reinsurance renewals subrogation underwriting unreasonable or capricious grounds.
Trends and technology may include:	digital imaging electronic-based researching and reporting laptop mobile phone tablet.
Principles, obligations and compliance requirements must include:	Australian Prudential Regulatory Authority (APRA) regulations Financial Services Reform (FSR) Act General Insurance Code of Practice Insurance Contracts Act, including: duty of disclosure utmost good faith intellectual property principles and practice Motor Vehicle Insurance and Repair Industry Code of Conduct Competition and Consumer Act copyright law privacy law commonwealth, state or territory regulatory requirements statutory changes to the criteria of the national WOVR.
Reporting requirements may include:	WOVR state or territory statutory requirements and reporting documentation.
Loss assessment processes, procedures and policy may include:	filling out and submitting a template or proforma: assessment report WOVR writing and submitting: assessment report fraud indicator report PDS vehicle condition report WOVR.
Condition of vehicle may include:	damage while parked direction of impact (DOI) appropriate to incident description old and inconsistent damage potential for roadworthiness pre-accident condition and potential contributing factors registration transfer damage vehicle identification number (VIN).

NTISthis.com

Evidence Guide: AURVNA4004 - Apply insurance industry knowledge to vehicle loss assessment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

AURVNA4004 - Apply insurance industry knowledge to vehicle loss assessment

Develop and apply an understanding of the insurance industry

Develop and apply an understanding of government Acts and regulations relevant to the insurance industry

Develop and apply an understanding of loss assessment processes

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _